So, what’s a Pet Portal?
Pet Portals are private websites that give you secure online access to your pet’s health information. We provide Pet Portals free of charge to all clients who have active email addresses.
How can I get a Pet Portal?
Here’s how you can get your Pet Portal:
- Just click on the "Pet Portal" button and follow instructions.
- Visit our hospital. Just give the receptionist your e-mail address.
- Call us on the phone and give us your e-mail address.
Once you provide us with your e-mail address you’ll receive your password by e-mail.
How do I view my Pet Portal?
You view your Pet Portal by visiting our website and using your e-mail address and password to sign in.
What do you do with my e-mail address?
We use your e-mail address as your Pet Portal sign-in name. You have the option of receiving your pet’s service reminders (vaccinations, exams, etc.) by e-mail.
We also use your e-mail address to contact you about practice updates and important health news, such as information about West Nile Virus and pet food recall information.
If you’d prefer not to receive e-mails from us, you can use your Pet Portal to change your e-mail preferences. You will still be able to use your Pet Portal, even if you choose not to receive e-mails from us.
Do you sell your mailing list?
We do not sell our mailing list. We do not disclose your personal information.
Is there a charge for Pet Portals?
The use of Pet Portals is a service we provide free of charge to all clients with active e-mail addresses.
What can I do with my Pet Portal?
You can use your Pet Portal to manage your pet’s health care and medication schedule, communicate with us online, and learn more about your pet’s individual health and life-stage issues.
Do I need a separate Pet Portal for each pet?
No. Your Pet Portal contains health information for each pet with an active file in your account with us. Remember, in order to have an active account, your pet must have visited our hospital.
If you see any information about your pet or account that needs to be updated, you can use the Pet Portal to let us know.
How secure is my Pet Portal?
Your Pet Portal resides on a secure server protected by a fire wall. Your personal information cannot be accessed by other Pet Portal users.
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